We’ve all been there. You’re running a small business, investing your heart and soul into it, and you rely heavily on Google reviews to attract new customers. Then, one day, some of your precious reviews mysteriously disappear. It’s frustrating. But don’t worry! Here, we’ll guide you through the steps you can take to restore your missing or lost Google reviews.
You’ll need to visit this link on your Google Chrome browser: Google Support. Follow the steps, and you’ll be on your way to solving the mystery of your missing reviews.
Confirm Your Reviews are Missing
Before you panic, ensure that your reviews are indeed missing. Sometimes, they might show up after some time due to Google’s algorithms. Give it a little time before jumping to conclusions.
Contact Google Support
If your reviews are still missing after waiting, it’s time to contact Google Support. Use the link above, and ensure you’re signed in to the account linked to the Google Business Listing you need help with.
Here’s a breakdown of how to do it:
What can we help with?
- Choose your listing from the list (if there is more than one)
- Tell us what we can help with: Type “Google Reviews Missing”
- Click “NEXT STEP”
- Select “Review Missing”
- Click “NEXT STEP”
- Choose your Preferred Language
- Click the button that says “Email”
After clicking, another page will appear. Fill in the relevant info such as:
- Your name
- Email address
- Phone number
- Relationship with the business
- Business name
- Business address
- Business profile ID (follow these easy steps to find it)
Answer the following questions about the profile’s status, the number of missing reviews, and the time frame in which the reviews have gone missing. Note their names if there are specific reviewers whose reviews aren’t published. Describe your issue as detailed as possible and provide any relevant info that could help your case.
Click “Submit”. Take a screenshot of your case ID for future reference. This process could take about 2 weeks, so be patient.
No Small Business Owner Should Battle Vanishing Reviews Alone
The disappearance of Google reviews is a problem no small business owner deserves to face. It’s a frustrating issue that can make you feel alone, but remember, you’re not. At Hite, we understand how crucial these reviews are for your business and empathize with your struggle.
So, let’s get to work:
- Get a personalized Assessment
- Partner up with us
- Conquer your goals
You deserve recognition for your hard work; missing Google reviews shouldn’t stand in your way. With patience, persistence, and this guide, you’ll overcome this issue and continue to thrive in your business.